Knowledge Management Software
Platforms that author, govern and surface internal knowledge for support agents, IT help desks and documentation teams.
What we cover, and what we don’t
We cover 9 products in Knowledge Management Software. G2's knowledge-management roster is led by Slack, Notion, Guru, ClickUp, Confluence and IT Glue. Notion and Guru are registered here but not yet reviewed, and are marked as such below rather than scored. Confluence and Bloomfire are on our knowledge management exclusion list and are absent by policy; Slack, ClickUp and IT Glue are simply uncovered. Those are three different reasons and we do not want them read as the same one.
Products in this category
Every product we cover, ranked.
Ordered by analyst score. Products we have not yet evaluated are listed last and marked as such — never scored by omission.
Document360
Block-based knowledge base authoring with internal + public portals.
Highest scored in this category
9.0/10
RightAnswers
Agent-facing knowledge platform for contact centers and IT help desks.
8.8/10
Helpjuice
Mid-market knowledge base with fast deployment and hands-on support.
8.4/10
Slite
AI-native knowledge platform with conversational discovery.
7.6/10
Microsoft SharePoint
Microsoft-anchored enterprise content management and intranet platform.
7.5/10
Slab
Editor-focused team wiki with unified search across SaaS tools.
7.1/10
Guru
Card-based knowledge platform with browser extension and Slack-native delivery.
Not yet evaluated
Not yet evaluated
Notion
Flexible block-based workspace pressed into knowledge management duty.
Not yet evaluated
Not yet evaluated
Tettra
Slack-native team wiki with Q&A routing for small to mid teams.
Not yet evaluated
Not yet evaluated
Category guide
What is Knowledge Management Software?
Knowledge management software helps teams capture, organize, and share institutional knowledge. Learn key features, use cases, and top solutions.
Read the full guideEverything we have published here
13 articles.
Reviews
RightAnswers Review, Knowledge Management Software
An independent review of RightAnswers knowledge management software covering features, pricing, integrations, and how it compares to alternatives in 2026.
Document360 Review, Knowledge Base for Documentation Teams
An independent review of Document360: authoring UX, public and internal knowledge bases, analytics, integrations, and how it compares to enterprise KM platforms in 2026.
Helpjuice Review, Knowledge Base with Fast Deployment
An independent review of Helpjuice: deployment speed, authoring UX, customer support, pricing transparency, and how it compares to knowledge management alternatives in 2026.
Microsoft SharePoint Review, Enterprise Content & Knowledge Platform
An independent review of Microsoft SharePoint as a knowledge management platform, features, pricing, integrations, security, and how it compares to alternatives in 2026.
Slab Review, Editor-Focused Team Wiki with Unified Search
An independent review of Slab knowledge management platform covering features, pricing, integrations, security, and how it compares to alternatives in 2026.
Slite Review: AI-Native Knowledge Platform with Conversational Discovery
An independent review of Slite AI-native knowledge management platform covering features, pricing, integrations, security, and how it compares to alternatives in 2026.
Use cases
Knowledge Management for Financial Services: What Compliance Teams Need to Know
Financial services firms need knowledge management platforms built for SOX, GLBA, and FINRA audit requirements. See what to evaluate and which solutions fit banking, insurance, and wealth management teams in 2026.
Knowledge Management for Healthcare: What to Look For and Which Solutions Fit
Explore how knowledge management software supports healthcare organizations, covering compliance, workflows, and top solutions for clinical and administrative teams.
Knowledge Management for IT Help Desks: Ticket Deflection, Onboarding, and the Right Platforms
Knowledge management software helps IT help desks deflect tickets, cut agent ramp time, and reduce repeat incidents. Compare requirements and top platforms for internal IT service teams in 2026.
Knowledge Management for Retail: Omnichannel Support, Seasonal Scale, and the Right Platforms
Retail customer service runs on returns policy, product catalogs, and promotions that change constantly across chat, phone, and in-store. Compare requirements and top knowledge management platforms for retail teams in 2026.